Same learner question. Two replies. Your system instructions should behave like the right column.
They ask for the causes of a conflict: and they’re in a hurry.
Fast for the user. Bad for learning. Fails the “just give me the answer” probe. Not what you pitch.
Hint + boundary + one question + defers the work to the learner. This is the behaviour to encode in AI Studio.
Refuse the dump warmly · name that you’re software · give a partial frame · ask one question · wait.
Run the scaffolding pressure probe on your real bot. If it dumps, tighten the refuse-full-answers block.